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To add a testimonial of your own, submit it on the Customer Survey page.
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"St.Charles H-D Rocks! I have Ozark H-D 20 miles from me and I drove 130 miles because St.Charles is very user friendly, has a better selection, and the Best People!"
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By: Brian
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"I was extremely impressed with your service department. Tom your service manager went above and beyond to exceed my expectations. I have had a great experience overall. "
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By: Gregory
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"I was driving a Honda 1300 that I got from across the river. Serivce over there was pretty bad. I came over here with my wife and started talking to Brad Sabol. Brad knew our names from that point on. Everytime we walked in to the showroom, he knew us and the bikes that we were riding. Last year, I caught my wife in a weak moment and purchased a 09 Ultra Classic. Brad took my Honda (sold it in a week) and now we look for him everytime we come in for parts and service. St Charles Harley, "YOU ROCK!" Everyone is great to work with and willing to answer your questions. We love our 09 Ultra Classic and I'm still trying to get my wife to move from a Honda Shadow to a Softail. Maybe someday Brad will have another sale. Thanks, again!"
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By: Richard Foristell, MO
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"Finally a great dealer close to home. Keep up the good work."
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By: Rob Winfield, MO
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"I have been riding motorcycles since 1963 and of all the bikes I have bought and owned, this buying experience rates as one of the best. This is my first Harley and so far I really, really like the bike. Everyone at this dealership has been fantastic to work with especially my salesman, Justin. The guys in parts and service have also been great to work with!"
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By: Carl Hillsboro, MO
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"I gave all high marks at this location. These people treated me and my wife like a king and queen. I mean it. It was the BEST experience I have ever had buying something of this value. The service department is class, the sales are class, the owner Brad is class, even as far as buying our helmets. You have a great dealership in St.Charles. I live near Bourbeuse Valley dealership, if this tells you anything I drove 1 hour and it was well worth it. "
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By: MICHAEL WASHINGTON, MO
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"I was very satisfied with the service and professionalism of the St.Charles Dealership employees. I have been in many times since my purchase 3 weeks ago and they know me by name... a good feeling to feel welcome and well taken care of. I appreciate all they have done for me throughout this transaction. The service department is awesome also!!!"
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By: Cindy Ballwin, MO
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"We love Big St. Charles Motorsports since it has changed owners. When it was Bob Schultz I didn't know any one that liked it. They have really brought it around to be a fun place and kind of like home. They remember the last chrome thing I bought and always ask if I had any trouble putting it on or had any problems. It is probably the friendliest dealership we have been in and we visit them in every town we visit. "
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By: Michael Saint Charles, MO
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"Shopping for a Super Glide and talked online with several dealers. Brad at St. Charles H-D quoted me a price that was significantly lower than any other dealer.. so much lower that I was very skeptical. Went to the dealership and they honored the price quote - no games. Bottom line, very pleased with the purchase experience - worked with Brad and Patty in sales. Both were easy to work with.. an excellent Customer experience. Strongly recommend checking out this dealership before you purchase a Harley elsewhere.
Steve "
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By: Steve Chesterfield, MO
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"When I heard the dealership was under new ownership I had to check it out. What a surprise, a complete 180 from what is was before. You can get great service with your bike dleivered to you, well stocked parts department, if they don't have it they will get it for you in just a few days, and then the sales department, friendly, knowledgable and ready to deal, if you are in the market for a Harley you won't leave without ringing the gong! I did!"
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By: Sandman Wildwood, MO
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"Patty was great. She was very easy to work with. I told her what I wanted and what my budget allowed. She went back to Terry several times, and I ended up with a great deal for my new Fatboy. Thanks Patty and Terry. Paul in finance was also great to work with. He showed me all the warranty options and after I told him where I wanted to be for my payment he worked over the numbers again. Needless to say, I rode home on my new 2010 Fatboy and was very happy with my experience at Big St. Charles Motorsports."
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By: Frank O'Fallon, MO
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"I have owned many street bikes in my life, but never a Harley. I bought my first one here after I was unable to sell my truck & a friend told me this dealership trades for vehicles. So I made the trip here from Sullivan after talking to a sales rep on the phone & sealed the deal the same day. I felt they were fair & worked with me quite well on the financing. The salesman was very helpful, and all the staff members I met were friendly. I make the trip frequently since I really enjoy the live music and meeting new people. "
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By: Mark Sullivan, MO
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"what a turn around from the old owner. no more need to go to ted's for service or parts."
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By: Anonymous ST PETERS, MO
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"I have been one of those customers treated to the hostile treatment of Bob Schultz. Vowed to never come in again. Broke down and came in once and had a very pleasent experience. So happy with sales and service (Tom is the best), recently myself and our family have purchased to new 09's and referred several sales to friends. We will never look to other dealers for sales or service. Thanks so much for truly bringing HD to St. Charles County. "
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By: Bob Silex, MO
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"This will be my 5th Harley and as many dealers. Every dealer I have done business with has been outstanding and is tough to "one up" each other. St. Charles has made it happen though. They have by far been the most fun, easy, and honorable staff I have ever come across. I have a handicap which makes it tough to get around and St Charles HD went above and beyond to accommodate both me and my wife. Car buying is fun when its over but Harley buying at St Charles is fun the whole way. Instead of dealing with just one or two folks inside I had the pleasure of meeting almost everyone working. They would come up and to tell me congrat's. I felt like a king. I have never been to such a diverse dealership. They have everyone for every type of person, whether it is off-road, racing, sport bikes, and of course Harley's. What a great group of guys and you better believe they will have any future business I may have. Thumbs up guys and God Bless!!"
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By: Chris Collinsville, IL
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"Once again, I can only say that you guy's have the "BEST" service department ever!! A BIG THANK YOU to your service manager Tom, who time and time again has gone the extra mile to make sure that I get what I need and want, Thank you guy's very much........keep up the GREAT WORK......Will."
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By: Will St. Charles, MO
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"Just had to sit down once again here on this site and pass on to all who take the time to read these
testimonials and let you know that they are written by real people who deal with this new dealership here in St. Charles Mo. My name is Sparky and I imagine there are a few of you out there that know me. You may also know me by the new business I just started up. Sparky’s Motorcycle Detailing located half mile east of St.Charles Harley-Davidson.
I purchased a used 2003 Road King just about one year ago, from St. Charles Harley and I took out the extended two year extended warranty that my salesman Brad Sabol recommended to purchase, and let me tell you I am very happy that I decided to do so, for I have used this warranty several times now. And the most recent incident is when my cam shot craps on me and tore up the inside of my motor. I took my bike in on 9-28 and they tore my bike completely down and sent my motor out to be rebuilt and reconditioned, {{{{Now listen to this very carefully}}}} I was riding my bike once again 32 days later. And all of this was covered under the small price that is charged for this extended warranty.
Where are you going to find service for your Harley or whatever you may ride that will get on top of matters and make you feel like you are there No# 1 customer each and every time you enter into this dealership?
And I must not forget to Thank Tom Plager Service Manager, he kept me informed every step of the way while I was without my baby, and my BIGGEST THANK YOU!!!! goes to Pat Kroeger Service Technician for every service I have had performed by him he has been extraordinary when he puts his touch on what ever my bike may need to have serviced, even when it is a routine service for when I leave out on my bike everything feels to be so precise, and I can always feel a difference in the bikes handling and performance.
Thank all of you at St. Charles Harley and at this time, most of all Thank You Pat Kroger my bike is running FANTASTIC!!!!!
SPARKY!!!!!!
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By: David St. Charles, MO
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"I just wanted to take a minute to let everyone at St. Charles Harley Davidson know how much fun I had buying my first Harley. Everyone was friendly and very helpful. You explained everything so even I could understand. What a fun dealership, heck I even got to hit the gong! Thanks again."
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By: Thomas St. Peters, MO
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"Josh and Terry are great, honest, straight up, no BS! I sent a coworker in who bought a Roadking. The weekend events are great! Keep it up!"
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By: brad st.charles, MD
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"Just taking a minute to say thanks to everyone who has helped me customize my Harley enough to take first place in my class at the Missouri State Hog Rally. I was surprised!
A special thanks to all the staff for helping me make decisions for parts, accessories wearing apparel when I couldn’t. I really enjoy the special events; I can appreciate the effort it takes to pull them off so smoothly. Not enough is ever said when things are going well and customers are happy, so kudos to everyone and many thanks."
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By: Anonymous
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"After more than one bad experience, I swore I'd never set foot in Bob Schultz ever again. Then almost exactly a year ago I see a big sign over the name, announcing "new owner".
The Wednesday of the new owner's first week, I decided "what the heck" and stopped by...to see if anything was really different. Two days later, I'm riding off on my brand new Night Train, a bike I've been wanting for 10 years.
Not a week later, my wife's bike was having problems that another dealer (where she bought it) was being a terrible hassle getting to deal with....so she brought it up to BSC and talked to Tom in Service. Not only did he get it fixed but made sure it was covered by warranty, as it should have been. The following February, she traded her 8-month old 883 in for a brand new Low Rider There was only 1 dealer she even looked at.
I can't say in accurate words how much I hate "salesmen", but Brad Sabol has become more more like a friend than just the guy who sold me/her a bike. He's always professional and friendly and an all around great guy.
In the last year we both have been in and out of "Big St. Charles" all the time; shopping for parts and clothes, pestering Tom about service questions or minor issues we were having (which he promptly fixed on the spot), or even just killing some time.
Not once have we left without a smile on our faces.
Their tagline last year said "New owners, new way of doing business". Truth in advertising at last. Keep up the fantastic work!"
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By: Charles Bridgeton, MO
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"Long story short......
We were on a trip through Colorado. My friend has a new Goldwing Trike that has broken down. By the grace of God. The new owners of St. Charles Harley Davidson rolled in with several HOG Members. With RV and Trailer, offered to not only get his trike and trailer back to MO but, to also bring it to him in Jefferson City. Even though arrangements had been made prior, The generosity brought forth was tremendous. I own a 2002 RoadKing myself and I have reffered your dealership to everyone that I know. I look forward to doing business with your dealership in the future. Thank you folks for proving to me that their are alot of wonderful people in the world. PS: We were able to get the trike repaired in Durango and made home on time. See you soon. Sincerely, Mark Lepper, Jefferson City, MO"
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By: Mark jefferson city, MO
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I am extremely impressed with the service department from start to finish. I had a 9:00 AM appointment, and there were several bikes lined up ahead of me when I arrived at the dealership. To my amazement, Tom the service manager called me to the front of the line, and I was at the service desk on time. The bike was serviced, and returned without a scratch. I will certainly come back for any future service needed on my Harley.
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By: Anonymous St. Charles, MO
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"We purchased a new 2009 FLHX Streetglide and couldn't be happier with the entire process. Our salesman Gary was a true professional and extremely helpful and patient in our decision making. The exemplary service continued with Samanta in accessories, Ron in parts, and Tom in service. We truly appreciate all of your efforts in making our experience a great one!"
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By: Will & Marlita O'Fallon , MO
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"I recently purchased an 09 Ultra Classic and I am very pleased with the decision and my experience with the new ownership. Gary was very patient and very informative throughout my entire purchase decision. I had purchased my previous bike from the previous ownership but never returned for add on items.
What I have seen happen at St Charles Harley is amazing and a long time coming. Not only have they increased the sales floor but the parts and clothing department is expanding.
The excitement inside the building is refreshing. The outdoor activities on weekends makes this a destination ride. I suspect that St Charles Harley will be the #1 dealer in our area very soon if not already. I highly recomend these guys not only for price and service, but for a refreshing attitude in the Harley brotherhood."
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By: Dennis St Peters, MO
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By: William (Bill) O Fallon, MO
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"Ive had good things to say about st charles Harley since the change. I hope you guys keep on having rides and parties."
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By: Clint St Charles, MO
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"Refused to shop at Bob Schultz but needed a part and it was to late to make it to Doc's. Sent wife to your place and she was amazed with the friendly staff. the helpful parts dept and the all around welcome she recieved the minute she walked thru the door. You are now our new Harley dealer. Thanks again for everything. Bob & C.J. "
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By: Bob St. Louis, MO
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"Was very happy with the customer service that I got. My only foible is that I had to wait quite a while to see the financing guy. Wasn't his fault, just a lot of business going on. New store is pretty cool, and I will be back several times."
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By: Joseph Troy, MO
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"Things couldnt have gone smoother on my purchase of a 2009 Road King Classic! I got an exellent trade-in price on my 2006 street bob and Brad,Chris,and Terry went beyond the call of duty to make the new purchase happen for me.My wife loves the custom color and the air-ride suspension as much as i do.All the staff was very friendly and the atmosphere was great!"
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By: Phillip Nashville, IL
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"I was very happy with my purchase of my 2009 Fatboy. I know you guys are under new management and it shows a definate improvement from what I had heard in the past. I got a great deal at a great price and I would like to thank Paul Lumetta, David Bell and Tom Plager for the overal great experience I had buying my new Fatboy. I will be back again and again for accessories and service. You guys were great!! Thanks so much!!"
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By: Dan O'Fallon, MO
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"Have had a problem with my bike for months and was told that it was normal. After talking with the new owner he assured me that they would take care of the problem. After having it at the new (REAL SERVICE DEPT) it is now fixed.
It is great to know that they can also take care of what they sell. Kudos to Brad for a top notch business and to Tom (service) and to all for helping resolve my problem.
Thanks,
Randy & Pam"
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By: Randy & Pam St. Charles, MO
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"I was very impressed with the level of service from all the departments I worked with at St. Charles HD. I worked with Sales, Service and Parts. I purchased a new FatBoy and traded in an older FatBoy and was very happy with the entire process. Everyone was very helpful both before and after the sale. I would recommend them to anyone looking for parts, service or a new bike. "
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By: Anonymous OFallon, MO
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"I have to say how impressed I am with everything that has transpired between us with regards to my purchase. As I'm sure you can understand, buying anything expensive sight-unseen is a risk and this pre-owned Sportster was no exception - especially since it's my first Harley. That said, I just want to tell you how much I appreciate how easy you made everything. You had answers to all of my questions, contact back and forth was great, you were particularly honest with the autcion listing description, your dealership provided keys and correct, complete paperwork in record time, and the price was more than fair. All of that took a whole load of worry off of my shoulders. This entire purchase experience has been far better and much smoother than I could have hoped. Keep it up!"
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By: Gary Los Angeles, CA
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"We went to Doc's Harley Davidson to do some christmas shopping in dec 2008.Was looking for a specific top that was in the fall catalog.Being a large size in wemons clothing i always have trouble finding anything feminine that fits.Never seems to be enough of the bigger sizes on the rack.Anyway this top that i was looking for came in a 2x and it was cute.When we asked about it at Doc's they did not carry it nor were they willing to do a dealer search for it.Left there with hopes slashed and decided to stop by the new ST.Charles store.When i asked about the top, Carlena Roebuck in motorclothes did a dealer search no problem and found it and i had it on in a matter of a week!
She went above and beyond what the "big dealership" was willing to do.
I will be staying on this side of the river from now on!!!!"
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By: Anonymous silex, MO
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"I could not resist in taking the time
to Thank All Of The Staff At Big St.
Charles Motorsports in my trading
in my 2008 nightster for my new ride
a 2003 Road King.
All of the staff made my transition
more than comfortable and painless.
I even had a minor problem with the
new Road King a few days after my
trade in. However, after speaking
with Tom my new ride was picked up
within an hour for service at no charge.
Once again I want to thank all of you
for the wonderful service you
provde.
Sincerly,
David W. Sparkman
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"I have come in several times now and everytime I was greated with positive attitudes and a "more then willing staff"to make sure my trip was pleaseing. Kuddo's to the service department and the manager Tom, he went out of his way to service my bike and to go the extra mile for me.THANK YOU SO MUCH !!!"
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By: Will St. Charles, MO
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"I purchased my 2008 Nightster in November of 2007.
I have 15650 miles racked up on her here in November of 2008.
And all of my past service has been just fantastic and I am looking forward to being treated to great service with the new owners of St. Charles Harley.
GOOD LUCK TO THE NEW OWNERS AND STAFF !!!!!!!!
SPARKY !!!!!!!!!!!!!!"
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"As another local business owner, I would like to welcome the new members to the great Harley-Davidson family. Harley-Davidson is one of the strongest brands in the world, and can only be made better by strong dealers representing the brand.
We wish you the best of luck, and ride loud and proud!"
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"Stopped in today to check the progress of the change in ownership. You can not believe the difference in the atmosphere there. Even got to meet the new owner and what a pleasurable person to talk to. This is what this place needed for a long time. Best of luck in all of the changes.
We'll be back often.
Randy & Pam"
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By: Anonymous St. Charles, MO
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"Haven't been in yet. Look forward to stopping in soon. I have heard all good things so far. The change should be good. "
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"I've always been treated well. The sales staff is knowledgable and very helpful. I bought my bike new in '03 and the staff was great from the salesman to the kid that loaded it in my truck. "
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By: Bill Troy, MO
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"You could feel the change the moment you walked in the door. The attitudes were great everyone was helpful and actually smiling. Met Brad H. on floor talking to customers. This is going to be a great change for the St. Charles motorcycle riders. A local dealer you can feel comfortable with."
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By: Mark Saint Charles, MO
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"The folks at St. Charles Harley Davidson really took great care of us during our entire purchase process. We've purchased numerous vehicles, and can say that the St. Charles gang is truly a classy bunch of people. From Gary Wood out on the sales floor, to Tina Horner doing all of the purchase paperwork with us, this group really cares that the customer is well taken care of, and has a great experience!"
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